Privacy Policy

1. Introduction

Casa do Sol ("we", "us", "our") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit casadosol.pt or make a booking enquiry.

2. Data We Collect

We collect only the information necessary to process your booking and improve your stay:

Contact Form Submissions: First name, last name, email address, phone number, and your message.

Booking Data: When you book through our integrated Smoobu platform, Smoobu collects and processes your booking details (dates, guest count, payment information) under their own privacy policy.

Analytics:

- **Google Analytics 4** (Measurement ID `G-NV4MXBFTR2`) — set only after you click *Accept All* on our cookie banner. We use Google Consent Mode v2, anonymised IP, and never send personally identifiable information in event parameters. See our [Cookie Policy](/legal/cookies) for full details and retention.

- **Plausible Analytics** — cookieless, anonymous aggregate statistics (page views, referral sources).

3. How We Use Your Data

• To respond to your contact form enquiries

• To process and manage your booking

• To send booking confirmations and stay-related communications

• To improve our website and guest experience

4. Data Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes. Your data is only shared with:

Smoobu GmbH: Our booking platform provider, who processes booking data under their own GDPR-compliant privacy policy.

Google (Google Analytics 4): Receives only anonymised, aggregated event data (with anonymised IP) — never your name, email, phone, address, or message content.

Plausible Analytics: Receives only anonymous, aggregate website usage statistics.

5. Data Retention

• Contact form messages are retained for 24 months, then deleted.

• Booking data is retained by Smoobu according to their data retention policy and applicable tax/legal requirements.

6. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access your personal data

• Rectify inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Data portability

To exercise these rights, contact us at **reservas@casadosol.pt**.

7. Data Security

We implement appropriate technical measures to protect your personal data, including encrypted connections (HTTPS) and secure database storage.

8. Contact

For questions about this privacy policy, contact:

Casa do Sol — Infesta, Celorico de Basto, Portugal

Email: reservas@casadosol.pt

Phone: +49 173 1533478